Refund Policy

You can cancel a recurring subscription at any time by emailing support@insightkai.com. Cancellation stops future billing. Access continues until the end of the current paid billing period.

A new $79/month subscription can be refunded in full within 14 days of the first payment. Email support@insightkai.com from the address used at purchase and include your hotel name. After 14 days we do not refund a partial month or a renewal that was not canceled before the renewal date.

Billing-related returns are handled by our Merchant of Record. Our order process is conducted by our online reseller and Merchant of Record. They provide all customer service inquiries and handle returns for billing-related matters.

If you were charged twice or for an amount different from the price shown, tell us within 30 days and we will correct it and refund the difference.

insightkAI does not sell flights or rooms. Refunds, changes and cancellations for airfare or hotel stays are handled by the airline, Google Flights booking partner, or the hotel, under their own policies.

Email support@insightkai.com from the address used at purchase, with your hotel name. Approved refunds are returned by the Merchant of Record to the original payment method.